Backstage with Peppered

Mastering Onsales on Peppered: A Practical Guide to Queue Success (English)

Everything you need to know to deliver a seamless onsale experience for your visitors – from queue configuration to messaging strategies that keep audiences informed and engaged.
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Date
Thursday, February 12, 2026
Time
15:00
GMT
Duration
1 hour
Location
Online
Platform
Demio (join in browser)
Language
English

Onsale periods are high-stakes moments for any venue. When tickets go live, your website needs to handle demand smoothly while keeping visitors informed every step of the way.

This webinar brings together insights from across the Community and practical guidance from our product team to help you make the most of your Peppered Queue functionality.

What we'll cover

  • A look back at the 2025 onsale season and what we've learned
  • Updates to Queue functionality and why we made them
  • How to maximise your Queue setup for peak performance
  • Managing your onsale: Groups, Visitor Tags and Timeslots
  • Queue messaging that works including real examples from the Community
  • Live Q&A with the team

Help shape our onsales webinar

‍Share your presales and onsales challenges ahead of the session via our short survey.

Speakers

Coen van der Poll, CEO

Coen has spent decades building digital solutions for the cultural sector. He's seen first-hand how onsale periods can make or break the visitor experience – and he'll share what we've learned from supporting the Community through the 2025 season.

Ivo van der Ent, CPO

Ivo leads product development at CultureSuite, overseeing every update and new feature on the Peppered platform. He's been at the heart of the Queue improvements rolled out this year and will walk you through what's changed and why.

Liesanne Rooks, Lead Peppered Consultant

Liesanne works directly with venues across the Community to get the most out of their Peppered websites. From setup and troubleshooting to fine-tuning Queue configurations, she's the person our Community turn to when an onsale needs to run smoothly.

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Reserve your spot

Whether you're preparing for your first major onsale or looking to refine your approach, this session will give you the tools and confidence to deliver a smooth experience for your visitors.

Thank you, your seat is reserved. We'll be in touch nearer the time with a link to the webinar.
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Reserve your spot

Whether you're preparing for your first major onsale or looking to refine your approach, this session will give you the tools and confidence to deliver a smooth experience for your visitors.

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“I think the parts library was quite revolutionary in terms of being able to make site-wide design changes really quickly and consistently. It’s a real selling point for clients who want to evolve their sites over time without facing loads of challenges.”

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Design Director, Chaptr
The award-winning CMS that syncs with ticketing and event data
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