Backstage with Peppered

Mastering Onsales on Peppered: A Practical Guide to Queue Success (English)

Everything you need to know to deliver a seamless onsale experience for your visitors – from queue configuration to messaging strategies that keep audiences informed and engaged.

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Date

Thursday, February 12, 2026

Time

15:00

GMT

Duration

1 hour

Location

Online

Platform

Demio (join in browser)

Language

English

Onsale periods are high-stakes moments for any venue. When tickets go live, your website needs to handle demand smoothly while keeping visitors informed every step of the way.

This webinar brings together insights from across the Community and practical guidance from our product team to help you make the most of your Peppered Queue functionality.

What we'll cover

A look back at the 2025 onsale season and what we've learned
Updates to Queue functionality and why we made them
How to maximise your Queue setup for peak performance
Managing your onsale: Groups, Visitor Tags and Timeslots
Queue messaging that works including real examples from the Community
Live Q&A with the team

Help shape our onsales webinar

‍Share your presales and onsales challenges ahead of the session via our short survey.

Speakers

Coen van der Poll, CEO

Coen has spent decades building digital solutions for the cultural sector. He's seen first-hand how onsale periods can make or break the visitor experience – and he'll share what we've learned from supporting the Community through the 2025 season.

Ivo van der Ent, CPO

Ivo leads product development at CultureSuite, overseeing every update and new feature on the Peppered platform. He's been at the heart of the Queue improvements rolled out this year and will walk you through what's changed and why.

Liesanne Rooks, Lead Peppered Consultant

Liesanne works directly with venues across the Community to get the most out of their Peppered websites. From setup and troubleshooting to fine-tuning Queue configurations, she's the person our Community turn to when an onsale needs to run smoothly.

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Lead Peppered Consultant, CultureSuite

Reserve your spot

Whether you're preparing for your first major onsale or looking to refine your approach, this session will give you the tools and confidence to deliver a smooth experience for your visitors.

Prefer to attend this session in Dutch? Sign up here.